Our Policy
EVROLUX LTD – Company Policies
At EVROLUX LTD, we are committed to providing high-quality, reliable, and professional cleaning services throughout Calgary and surrounding areas. To ensure the best experience for both our clients and our team, we kindly ask that you review the following cleaning service policies.
Our goal is transparency, consistency, and long-term trusted relationships.
First Cleaning Visit
The first visit takes longer than regular scheduled cleanings.
During the initial service, we focus on bringing your home or office to our maintenance standard by addressing buildup, detailed areas, and spaces that may need extra attention. After the initial cleaning, we maintain that standard during your recurring service.
Minimum Service Time For Regular Cleaning
A minimum service time of 3 hours per visit generally applies to ensure thorough, high-quality cleaning. However, smaller homes, apartments, or light-duty services may be booked for shorter durations when appropriate.
EVROLUX LTD reserves the right to determine the required service time based on the size and condition of the property.
Scheduling & Access
- Please ensure we have access to the property at the scheduled time (key, code, or someone present).
- If we are unable to access the property upon arrival, a service charge may be applied.
- Arrival times may vary slightly due to traffic or prior appointments, but we always do our best to stay on schedule.
Preparing for Your Cleaning Appointment
To allow our team to spend the full scheduled time on detailed cleaning, we kindly ask clients to prepare the space before our arrival. Please:
- Tidy rooms and remove clutter from floors and surfaces
- Clear countertops as much as possible
- Remove dishes from sinks
- Secure important or delicate personal items
If excessive clutter prevents proper cleaning, we may not be able to complete all tasks within the scheduled time.
Rescheduling & Cancellations
We kindly request at least 24 hours’ notice for cancellations or rescheduling.
- Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.
- Same-day cancellations may be charged up to 100% of the scheduled service.
- Repeated last-minute cancellations may require prepayment for future bookings.
We understand emergencies happen and always aim to be fair and reasonable.
Payment Policy
An invoice will be sent within 72 hours after the service is completed.
Payment is due within 7 days of the invoice date.
We kindly ask that payment be made by e-transfer to ensure a smooth and efficient process.
Late payments may be subject to additional fees. If you anticipate any delay, please contact us — we value communication.
Supplies & Equipment
EVROLUX provides cleaning supplies and equipment.
If you prefer that we use your personal cleaning products:
- Products must be easily accessible
- They must be full and ready for use
- They must be safe and suitable for the surfaces in your home
If products are unavailable or unsuitable, we may use our professional supplies to ensure quality results.
Vacuum Policy
For hygiene and cross-contamination prevention, we prefer to use the client’s vacuum when available. This helps prevent transferring dust, allergens, or pet hair between homes.
If you do not have a vacuum available, please inform us in advance so we can make proper arrangements.
Parking Policy
Our team typically parks in the client’s driveway or on the street directly in front of the property. If driveway parking is not available and street parking requires a permit, we kindly ask that the client arrange the necessary parking permit in advance.
If paid parking is required and a permit is not provided, additional parking charges will be added to the invoice.
Pet Policy
We love pets and are happy to work in pet-friendly homes. For the safety of our team and your animals, we kindly ask that any pets that may be anxious, reactive, or not comfortable around strangers be safely secured during the cleaning appointment. If no one is home, please ensure pets are placed in a crate, designated room, or properly contained area.
EVROLUX LTD is not responsible for pets that escape during service if they are not properly secured.
Pet Accidents
If pet urine, feces, or other bodily fluids are present, please inform us in advance. For health and hygiene reasons:
- Cleanup of pet accidents is not included in regular maintenance cleaning
- Heavily soiled areas require specialized treatment and will be charged as an additional service
- If conditions are unsafe or excessive, we reserve the right to decline cleaning the affected area
Service Limitations
For safety and liability reasons, we do not clean:
- Biohazard materials (blood, mold, hazardous waste)
- Areas requiring specialized equipment
- High or hard-to-reach interior windows
- Unstable or unsafe areas
Service Adjustments
If the condition of the home differs significantly from the initial assessment, or if additional time is required, the service time and cost may be adjusted accordingly.
We will always communicate any changes with you.
Cleaning Conditions
Homes that require extra attention due to buildup, neglect, or heavier conditions may require additional time and will be billed accordingly.
Skipped Cleanings
If a scheduled recurring cleaning is skipped or delayed, additional time may be required at the next visit and may be charged accordingly.
Damages & Breakage
Our team takes great care while cleaning your home or facility.
If accidental damage occurs, it must be reported within 24 hours of service. We are fully insured and will work with you to resolve the situation professionally.
We are not responsible for:
- Pre-existing damage
- Wear and tear
- Improperly installed items
- Loose, unstable, or heavily worn items
- Items of high monetary or sentimental value not disclosed in advance
Keys & Security
All keys and access codes are kept confidential and securely handled.
Client information is never shared.
Weather Policy
During severe weather conditions, we may need to adjust scheduling to ensure the safety of our team and clients. We will communicate any changes promptly.
Statutory Holiday Policy
EVROLUX LTD, we respect holidays as important time for rest and family.
We do not operate on statutory holidays. However, if service is specifically requested on holiday, it may be accommodated based on availability and will be charged at a holiday rate of 1.5x the regular hourly rate.
If your cleaning is scheduled on a holiday, we will arrange an alternative day that works best for you.
Satisfaction Guarantee
Your satisfaction is important to us.
If you are not fully satisfied with any area cleaned, please notify us within 24 hours. We will gladly return to address the concern.
Our Commitment
EVROLUX LTD is built on trust, quality, and long-term relationships.
We treat every home and business with care and respect — as if it were our own.
Commercial Cleaning Service Terms & Policies
These terms apply to all commercial cleaning services provided by EVROLUX LTD in Calgary and surrounding areas.
1. Access & Security
The client is responsible for:
- Providing secure access (keys, FOBs, alarm codes)
- Informing EVROLUX of any alarm procedures
- Ensuring the facility is safe for entry
All access information is kept confidential.
EVROLUX LTD is not responsible for false alarm charges unless directly caused by negligence.
2. Scope of Work
Services will be performed according to the agreed-upon written proposal or contract. Any additional services outside the agreed scope must be requested in writing and may result in additional charges.
3. Payment Terms
Invoices will be issued monthly unless otherwise agreed.
Payment is due within 14 days of the invoice date, unless different payment terms have been arranged in advance.
Late payments may result in:
- Late fees
- Suspension of services
- Termination of contract
Accepted payment methods:
- E-transfer
- Cheque
- Direct deposit
4. Health & Safety
The client must provide a safe working environment.
EVROLUX reserves the right to refuse service in areas that are:
- Hazardous
- Unsanitary beyond normal cleaning conditions
- Contaminated with biohazard materials
Biohazard cleanup is not included in standard cleaning services and will require specialized service.
5. Supplies & Equipment
Unless otherwise specified:
- EVROLUX provides standard professional cleaning supplies and equipment.
- Clients must supply consumable items such as garbage bags, paper towels, toilet paper, soap, and liners unless included in contract.
If client requests use of specific products, they must be readily available onsite.
6. Parking
If paid parking is required at the commercial property, the client is responsible for:
- Providing parking access
or - Reimbursing parking costs
Parking fees will be added to the invoice if applicable.
7. Service Schedule
Cleaning services will be performed on agreed days and times as outlined in the contract. If access to the facility is not provided at the scheduled time, the full service fee may be charged.
Schedule changes must be requested with a minimum of 48 hours’ notice.
8. Pricing Adjustments
EVROLUX LTD reserves the right to review and adjust pricing if:
- The scope of work changes
- The condition of the facility significantly differs from initial assessment
- Additional time, labour, or services are required
Any changes will be discussed and agreed upon in advance.
9. Damage & Liability
EVROLUX LTD is fully insured. Any damage must be reported within 24 hours of service.
EVROLUX is not responsible for:
- Pre-existing damage
- Improperly installed fixtures
- Wear and tear
- Items of high monetary or sentimental value not disclosed in advance
10. Missed or Skipped Services
If a scheduled cleaning is cancelled with less than 24 hours’ notice or access is not provided, the full service fee may be charged.
11. Weather & Emergency Conditions
In severe weather or emergency situations, EVROLUX may adjust scheduling to ensure staff safety. Clients will be notified promptly.
12. Termination
Either party may terminate the contract with written notice according to the agreement terms (typically 30 days unless otherwise specified).
Failure to pay invoices may result in immediate suspension of services.
13. Statutory Holiday Policy
At EVROLUX LTD, we recognize holidays as an important time for rest and family.
Commercial cleaning services on holidays are carried out only where required under contract or by prior agreement. Applicable holiday rates will be determined based on contract terms.
If a scheduled service falls on a holiday and is not part of your contract, we will arrange an alternative day.
14. Client-Supplied Consumables
If client-supplied consumables are not available at the time of service, EVROLUX is not responsible for incomplete tasks related to those items.
15. Quality Control
We are committed to consistent, high-quality service. If any concerns arise, the client must notify EVROLUX within 24 hours so corrective action can be taken.
16. Staffing
EVROLUX LTD may assign employees or subcontractors to perform services. All team members are trained and operate under EVROLUX standards and insurance coverage.
Commitment
EVROLUX LTD is committed to professionalism, reliability, and maintaining clean, safe working environments for our commercial partners.
If you have any questions regarding our policies, please contact us:
